FREE SHIPPING To United States
Free Shipping To USA!
All products and operations are monitored by highly skilled,
registered pharmacists
in order to ensure a high quality service!
COVID-19 Shipping Update

There are serious delays in the postal system. More information is here.

Shipping delays due to Covid-19 Virus

Please fill the form to receive updates when we can ship your order.

Your Country: ?
Your Currency: ?

Shipping & Returns Policy


Order and shipping confirmation

As soon as we receive your order we will send you an email order confirmation. This will be followed up within 24 hours by a second email to inform you that we are processing your order. If there is a problem with supply or payment, we will notify you immediately.

We usually complete the processing and shipping of your order on the same day. You will receive a shipping confirmation email with a track and trace number, if applicable to the shipping method you have chosen. Shipping times will be included in the email, and our contact details if you have any queries.

Shipping methods

Scroll down the table at the bottom of the page to find the shipping methods available to your country, with expected shipping times, whether a signature is required and if track and trace is available.

In some countries, both free and premium shipping is available, however, we are unable to offer Premium Shipping to US-based customers.

Registered versus regular airmail

Although we can use both regular and registered airmail post, we recommend registered airmail. This is a more secure method, and your order is less likely to be lost or stolen in transit. However, a signature is required. If you cannot be available to receive and sign for your order, a delivery notice will be left for you. This will let you know that a delivery has been attempted and that you can arrange another delivery time, or collect your order from a specified post office. Your order will be held at that address for 4 weeks.

Delivery times

We guarantee the shipment of most orders within 24 hours of receipt. However, delivery times are determined by the postal or courier service used. These are shown in the table below.

Customs regulations in your country can delay your order. Please be aware that if you have not received your order within your expected timeframe, it may be held by your customs department. Your order can be held for up to 14 days before you are notified.

Please give your order an extra 7 days on top of the expected delivery time before you contact us. This will help us establish whether the delivery is taking longer than expected, the order has been delayed at customs or has been lost.

Where can we deliver to?

We can deliver to your preferred destination:

  • your home address
  • your work address
  • a PO box or an APO (army post office) address, provided you have not chosen Fedex as your delivery method.

Note: Your primary delivery address is set on the My Account Page, which you can access once you have logged on. Select PO BOX or APO address, as required.

Customs

Your order is shipped from our off-shore base pharmacy in the Pacific region to you via your country’s customs department. Your order will then be subjected to the your local imported goods regulations, which may cause a delay of a few days or weeks while your order is being processed. To avoid the inconvenience of running out of your medications, we advise you to order well ahead.

UK customs and VAT

If you are a UK resident, you may be charged VAT for importing goods into the UK. The UK HM Customs and Excise department may also charge you a service fee of £8.00 by the Royal Mail to collect the VAT. These charges are your sole responsibility as a customer, and we do not take any responsibility for their payment.

Although it is illegal to obtain medications in the UK without a valid doctor’s prescription, UK customs will accept imported medications without a prescription, provided import VAT charges are paid. These are the charges you as a customer will face, but you will not be required to pay any duty on your medications.

Returns and refunds policy

You will receive a full refund on any product that is returned to us promptly, and in the same condition that you received it. The order should be unopened, unused and with an expiry date of more than 6 months. Returned products will be added to our stock for resale, so we cannot refund any products that do not meet these criteria.

Lost orders

If you have not received your order, we will either reship it for you or give you a refund, provided you have notified us within 8 weeks from the shipping date weeks. We cannot reship or refund after that time.

We will replace your order provided you have given us the correct shipping address. You must also have waited at least a further 7 days from the expected delivery date to allow for possible customs delays.

Incorrect address

If the address you have provided is incorrect, we will process a replacement order, but you will be charged. We will refund your original order once it has been returned to us, which may take some time, as no return postage has been paid.

Product quality

Our quality guarantee to you is that products ordered from our web site should reach you in the same good condition that they left the manufacturers, with the seal intact, and an acceptable expiry date. Any product that does not meet our quality expectations will be reviewed and either replaced or refunded at our discretion.

Order cancellation

We will cancel and refund any order cancelled before the order is processed and issued for shipping. This is usually within 24 hours. If you cancel after the order is issued for dispatch, we will process a product return as described in our Returns and refunds policy.

Shipping methods table by country of origin

Country Free Shipping Premium Shipping
Australia Free Standard Airmail Postage
NO TRACKING
4-8 weeks during COVID-19
Express Mail Service to Australia
Signature Required
Tracking
7-10 Days
Bahrain   FedEx delivery to Bahrain
Signature Required
Tracking
3-4 weeks during COVID
Barbados   FedEx delivery to Barbados
Signature Required
Tracking
3-4 weeks during COVID
Belgium   FedEx delivery to Belgium
Signature Required
Tracking
3-4 weeks during COVID
Cayman Islands   FedEx delivery to Cayman Islands
Signature Required
Tracking
3-4 weeks during COVID
Cyprus   FedEx delivery to Cyprus
Signature Required
Tracking
3-4 weeks during COVID
Falkland Islands Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
Gibraltar   FedEx delivery to Gibraltar
Signature Required
Tracking
3-4 weeks during COVID
Grenada Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Guam   FedEx delivery to Guam
Signature Required
Tracking
3-4 weeks during COVID
Hong Kong Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to Hong Kong
Signature Required
Tracking
7-10 Days
India   FedEx delivery to India
Signature Required
Tracking
3-4 weeks during COVID
Latvia   FedEx delivery to Latvia
Signature Required
Tracking
3-4 weeks during COVID
Malaysia   FedEx delivery to Malaysia
Signature Required
Tracking
3-4 weeks during COVID
Maldives   FedEx delivery to Maldives
Signature Required
Tracking
3-4 weeks during COVID
Martinique Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
 
Monaco   FedEx delivery to Monaco
Signature Required
Tracking
3-4 weeks during COVID
Montserrat Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Namibia   FedEx delivery to Namibia
Signature Required
Tracking
3-4 weeks during COVID
Netherlands   FedEx delivery to Netherlands
Signature Required
Tracking
3-4 weeks during COVID
Northern Ireland Free Registered Airmail Postage
Signature Required
Limited Tracking
4-8 weeks during COVID-19

Free Standard Airmail Postage
NO TRACKING
4-8 weeks during COVID-19
Express Mail Service to Nthn Ireland
Signature Required
Tracking
7-10 Days
Poland   FedEx delivery to Poland
Signature Required
Tracking
3-4 weeks during COVID
Puerto Rico Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Scotland Free Standard Airmail Postage
NO TRACKING
4-8 weeks during COVID-19

Free Registered Airmail Postage
Signature Required
Limited Tracking
4-8 weeks during COVID-19
Express Mail Service to UK
Signature Required
Tracking
7-10 Days
Singapore   FedEx delivery to Singapore
Signature Required
Tracking
3-4 weeks during COVID
St Lucia   FedEx delivery to St Lucia
Signature Required
Tracking
3-4 weeks during COVID
St Vincent and the Grenadines   FedEx delivery to St Vincent & The Grenadines
Signature Required
Tracking
3-4 weeks during COVID
Sweden   FedEx delivery to Sweden
Signature Required
Tracking
3-4 weeks during COVID
Switzerland   FedEx delivery to Switzerland
Signature Required
Tracking
3-4 weeks during COVID
Taiwan   FedEx delivery to Taiwan
Signature Required
Tracking
3-4 weeks during COVID
Thailand   FedEx delivery to Thailand
Signature Required
Tracking
3-4 weeks during COVID
United Kingdom Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
United States Free Registered Airmail Postage
Limited Tracking
4-8 weeks during COVID-19 (Recommended)

Free Standard Airmail Postage
NO TRACKING
4-8 weeks during COVID-19
What is this ?
Please select your country to display all the products we are able to supply to you.
What is this ?
Select the currency that you would like to display the prices in. This will be the currency that appears on your credit card statement.
 

This website uses cookies. View our policy and select your preferences here