FREE SHIPPING To United States
Free Shipping To USA!
All products and operations are monitored by highly skilled,
registered pharmacists
in order to ensure a high quality service!
Delays in shipping due to Covid-19 Pandemic

Your order will be despatched as soon as international airlines restart postal services. We expect this to be around April 23rd.

10% discount offer to help you through the Pandemic

Use code “KEEP-WELL” in the checkout. Ordering now gives you stock priority and faster processing over orders placed later, when shipping resumes. If you have urgent needs, please obtain from your local pharmacy. Keep me up to date with shipping announcements.

Shipping delays due to Covid-19 Virus

Please fill the form to receive updates when we can ship your order.

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Shipping & Returns Policy


Order and shipping confirmation

As soon as we receive your order we will send you an email order confirmation. This will be followed up within 24 hours by a second email to inform you that we are processing your order. If there is a problem with supply or payment, we will notify you immediately.

We usually complete the processing and shipping of your order on the same day. You will receive a shipping confirmation email with a track and trace number, if applicable to the shipping method you have chosen. Shipping times will be included in the email, and our contact details if you have any queries.

Shipping methods

Scroll down the table at the bottom of the page to find the shipping methods available to your country, with expected shipping times, whether a signature is required and if track and trace is available.

In some countries, both free and premium shipping is available, however, we are unable to offer Premium Shipping to US-based customers.

Registered versus regular airmail

Although we can use both regular and registered airmail post, we recommend registered airmail. This is a more secure method, and your order is less likely to be lost or stolen in transit. However, a signature is required. If you cannot be available to receive and sign for your order, a delivery notice will be left for you. This will let you know that a delivery has been attempted and that you can arrange another delivery time, or collect your order from a specified post office. Your order will be held at that address for 4 weeks.

Delivery times

We guarantee the shipment of most orders within 24 hours of receipt. However, delivery times are determined by the postal or courier service used. These are shown in the table below.

Customs regulations in your country can delay your order. Please be aware that if you have not received your order within your expected timeframe, it may be held by your customs department. Your order can be held for up to 14 days before you are notified.

Please give your order an extra 7 days on top of the expected delivery time before you contact us. This will help us establish whether the delivery is taking longer than expected, the order has been delayed at customs or has been lost.

Where can we deliver to?

We can deliver to your preferred destination:

  • your home address
  • your work address
  • a PO box or an APO (army post office) address, provided you have not chosen Fedex as your delivery method.

Note: Your primary delivery address is set on the My Account Page, which you can access once you have logged on. Select PO BOX or APO address, as required.

Customs

Your order is shipped from our off-shore base pharmacy in the Pacific region to you via your country’s customs department. Your order will then be subjected to the your local imported goods regulations, which may cause a delay of a few days or weeks while your order is being processed. To avoid the inconvenience of running out of your medications, we advise you to order well ahead.

UK customs and VAT

If you are a UK resident, you may be charged VAT for importing goods into the UK. The UK HM Customs and Excise department may also charge you a service fee of £8.00 by the Royal Mail to collect the VAT. These charges are your sole responsibility as a customer, and we do not take any responsibility for their payment.

Although it is illegal to obtain medications in the UK without a valid doctor’s prescription, UK customs will accept imported medications without a prescription, provided import VAT charges are paid. These are the charges you as a customer will face, but you will not be required to pay any duty on your medications.

Returns and refunds policy

You will receive a full refund on any product that is returned to us promptly, and in the same condition that you received it. The order should be unopened, unused and with an expiry date of more than 6 months. Returned products will be added to our stock for resale, so we cannot refund any products that do not meet these criteria.

Lost orders

If you have not received your order, we will either reship it for you or give you a refund, provided you have notified us within 8 weeks from the shipping date weeks. We cannot reship or refund after that time.

We will replace your order provided you have given us the correct shipping address. You must also have waited at least a further 7 days from the expected delivery date to allow for possible customs delays.

Incorrect address

If the address you have provided is incorrect, we will process a replacement order, but you will be charged. We will refund your original order once it has been returned to us, which may take some time, as no return postage has been paid.

Product quality

Our quality guarantee to you is that products ordered from our web site should reach you in the same good condition that they left the manufacturers, with the seal intact, and an acceptable expiry date. Any product that does not meet our quality expectations will be reviewed and either replaced or refunded at our discretion.

Order cancellation

We will cancel and refund any order cancelled before the order is processed and issued for shipping. This is usually within 24 hours. If you cancel after the order is issued for dispatch, we will process a product return as described in our Returns and refunds policy.

Shipping methods table by country of origin

Country Free Shipping Premium Shipping
Australia Free Registered Airmail Postage
Signature Required
Limited Tracking
7-21 Days

Free Standard Airmail Postage
No Signature
No Tracking
7-21 Days (Recommended)
Express Mail Service to Australia
Signature Required
Tracking
7-10 Days
Bahrain   Fedex delivery to Bahrain
Signature Required
Tracking
5-8 Days
Barbados Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Barbados
Signature Required
Tracking
5-8 Days
Belgium Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Cayman Islands Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Cyprus Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
Fedex delivery to Cyprus
Signature Required
Tracking
5-8 Days
Falkland Islands Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
Gibraltar Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Grenada Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Guam Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Hong Kong Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to Hong Kong
Signature Required
Tracking
7-10 Days
India Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Latvia Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Malaysia Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Fedex delivery to Malaysia
Signature Required
Tracking
5-8 Days

Express Mail Service to Malaysia
Signature Required
Tracking
7-10 Days
Maldives Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Martinique Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
 
Monaco Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Montserrat Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Namibia   Fedex delivery to Namibia
Signature Required
Tracking
5-8 Days
Netherlands Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Northern Ireland Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)
Express Mail Service to Nthn Ireland
Signature Required
Tracking
7-10 Days
Poland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Puerto Rico Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
Scotland Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
Singapore Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
St Lucia   Fedex delivery to St Lucia
Signature Required
Tracking
5-8 Days
St Vincent and the Grenadines Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
Fedex to St Vincent & The Grenadines
Signature Required
Tracking
5-8 Days
Sweden Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
 
Switzerland Free Standard Airmail Postage
No Signature
No Tracking
14-28 Days
Express Mail Service to Switzerland
Signature Required
Tracking
7-10 Days
Taiwan Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
 
Thailand Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
 
United Kingdom Free Registered Airmail Postage
Signature Required
No Tracking
14-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
14-21 Days
 
United States Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
The information contained in this site is not intended to replace the medical guidance you receive from your medical professional. Always consult with your medical professional and purchase the products that are prescribed to you.
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